Search
Close this search box.
Search
Close this search box.

Our Awesome Team

We are in the process of refreshing our “Our Team” page to bring you the most current and accurate information about our dedicated professionals who are here to serve you. Please stay tuned for an updated roster, featuring insights into our team members’ expertise.

Luene  La Fountaine, RHU Luene  La Fountaine, RHU Hover Image

Luene La Fountaine, RHU

President/Owner

My Inspirational Quote and Motto: Be the Best you can be, every day. – Abraham Lincoln

Hello! I am Luene and I am so excited that you are visiting my Bio!

A little about me personally…I was born and raised in Medicine Hat, Alberta where I enjoyed my young life in the land of sun, heat & rattlesnakes. Everyone considered me to be the little “rebel” way back then and I don’t believe that I have changed much – I still love to challenge the “in the box” thinking.

More +

I am so fortunate to be blessed with 2 grown adult children and 3 amazing, and of course, “handsome” grandsons. They have all taught me so many of the life lessons that have shaped me into the strong and independent person I am today. My husband, family, friends and employees all continue to bring me love, joy and the desire to be the best I can be for them every day.

I am the founder of Health Risk Services (HRS), an entrepreneur, a driven insurance professional and a passionate leader. As the founder of HRS I have been driven to building an organization committed to providing a first-class Insurance Products Brokerage and Third-Party Administration Services company that meets the unique needs of clients across Canada.

As an entrepreneur, I have utilized my deep understanding of the complexity of insurance products to develop proprietary plans that provide unique and necessary coverage to my clients while also filling gaps in our industry. My flagship products include AMPlify and seCUREme, both of which you can check out on the website while you are here.

As an insurance professional of several decades, I have focused on learning products and understanding their complexities and am proud to be recognized as an expert in Disability insurance. Insurance is not only my ongoing career of choice; I also continue to mentor new advisors on their journey to success in this industry. I have also served my industry by sitting on the board of the Independent Financial Brokers for many years. I maintain a “client-first” philosophy, empowering client’s knowledge, ensuring that they make informed insurance decisions that align with their goals. Clients deserve tailored solutions!

As a leader, I believe in connecting with and supporting my staff, creating a collaborative and empathetic work environment. Through my hands on approach, I encourage my team to embody HRS’s core values of Empathy, Education and Empowerment. It is my desire to ensure that employees are feeling valued so that they are motivated to deliver exceptional service and experiences to our client’s every time they connect. At HRS, living by my motto fosters resilience, as it pushes all of us to strive for excellence, even in the face of setbacks, and there have certainly been many of those in the past 25 years! It becomes a daily challenge to surpass yesterday’s achievements, creating a sense of accomplishment and purpose. We celebrate even the smallest of successful and satisfying moments.

Whether in my personal or professional life, ‘being the best I can be every day’ drives me to embrace my potential and take ownership of my own journey.

Less -
Gavin Dyer Gavin Dyer Hover Image

Gavin Dyer

Insurance and Benefits Advisor

Hello, I’m Gavin. With over 10 years of experience as an insurance and benefits advisor, I’ve focused on life insurance, critical illness, and disability coverage. My entrepreneurial journey has led me to explore various business ventures that have shaped my understanding of the industry and the importance of tailored solutions.

More +

I’m passionate about helping businesses enhance their employee benefits packages, ensuring they attract and retain top talent.

My decision to choose Health Risk Services as my business home was based on the fact that HRS is truly a boutique firm that values flexibility and creativity, allowing me to deliver customized solutions that truly meet my clients’ needs.

What drives me is the understanding that insurance isn’t just about policies—it’s about recognizing everyone’s unique situation and providing the best options for peace of mind. I’m committed to empowering my clients with the knowledge they need to make informed decisions about their health, financial welfare and security.

Outside of work, I enjoy spending time outdoors. Whether it’s camping, hitting the golf course, or staying active with baseball and skiing, I find balance in these activities. I’m also an avid sports fan, which keeps life interesting.

My recent baby daughter inspires me every day, reminding me to cherish the little moments and embrace life’s adventures.

Less -
Lauren Ellerby Lauren Ellerby Hover Image

Lauren Ellerby

Insurance and Benefits Advisor

Hi I’m Lauren. My journey began in Calgary, where a passion for the outdoors and horses has been a constant in my life. My husband’s career in professional hockey took our family to 10 countries including North America, Europe, and beyond, offering me invaluable cultural and professional insights that now shape my approach to business and client support.

More +

After years of travel, I am thrilled to be back home, building my career with Health Risk Services and laying down roots with my family in Calgary.

As a licensed benefits and pension advisor, I focus on delivering tailored group benefits and pension solutions to First Nations communities. I specialize in helping clients with pension rollovers from Registered Pension Plans (RPP) into personal investment accounts, offering them pathways to secure long-term financial stability.

I am also the co-owner of Pro Athlete Relocation, where I assist professional athletes with major life changes, including international relocations. I am a committed advocate for women in business, actively working to empower female entrepreneurs and support their professional growth and success.

Less -
Jo-Anne Ouellet Jo-Anne Ouellet Hover Image

Jo-Anne Ouellet

Operations Manager

Hello, I’m Jo-Anne, and as the Operations Manager at Health Risk, I have crafted a variety of processes and procedures to ensure our clients enjoy a smooth, positive journey with us. I like to think of my professional experience as a carefully balanced recipe, where I blend my skills and knowledge to refine and elevate our operations, enhancing the “dish” with every improvement.

More +

Our operations team is dedicated to making client interactions with Health Risk Services as seamless and stress-free as possible. We’re proud of the collaborative environment we’ve created and are always ready to support wherever we’re needed, ensuring every client and member feels well cared for.

When I am not in the office, you can find me in my kitchen, climbing a mountain or planning my next adventure.

Less -
Juanita  Juanita   Hover Image

Juanita

Hi, I’m Juanita, and at Health Risk Services, I’m the first voice you hear when you reach out to our office. With a strong background in Customer Success, I focus on processing claims, answering questions about coverage, and finding solutions to any issues that arise. Working alongside my team, I’m dedicated to making sure every client has the best possible experience with us.

More +

I take pride in being a “fixer” of problems, and I enjoy knowing that our collaborative efforts contribute to outstanding service.

Outside of work, I’m rooted in family values and love spending time with my adult children. Baking is a passion of mine, and I’m known in my neighborhood for sharing homemade treats with friends and family..

Less -
Michelle  Kaufmann Michelle  Kaufmann Hover Image

Michelle Kaufmann

Business Development Associate

Hello, I am Michelle. As the Business Development Associate at Health Risk Services, I specialize in creating strategic pathways to connect with clients, analyze data and trends, and effectively communicate our services. With extensive experience in sales, marketing, and customer support across diverse industries, I excel in fostering client relationships and delivering tailored solutions.

More +

Driven by a commitment to continuous learning and innovation, I thrive on exploring creative strategies to address challenges and deliver impactful results.

When I am not at work, I am most happy when I am surrounded by family and friends. Maybe watching some hockey or football, or perhaps even a good game of Mario Party (or Mortal Kombat.) I love a good game, and I am competitive to the core, although after years of losing said video games to my kids, I am gracious at accepting defeat as well.

Less -
Phil Tyson Phil Tyson Hover Image

Phil Tyson

seCUREme Underwriter & Administration

Phil is an Insurance Professional with 35 years experience specializing in the design, placement, and management of leading-edge benefit plans for international organizations with globally mobile employees and individuals. His experience includes developing and implementing marketing and sales strategy and tools, proposal development for potential clients, and designing new products and services such as ‘branded’ individual products, association programs, reinsurance arrangements and high-risk placements.

More +

With the advent of Health Risk’s creation of its proprietary seCUREme, Phil became instrumental in locating the applicable Insurance Company to Underwrite and hold the insurance paper for the product line.

Phil’s background includes more than three decades as a respected insurance professional with firms that include Citadel Assurance Company, Manulife Financial Group Benefits as a Group Claims Manager handling all lines of business.  Working as a broker initially with Norfolk Mobility then leading MSH International (CANADA) sales, marketing and Client Services departments. 

At Health Risk Services, Phil performs the following for seCUREme:

  • seCUREme Quotations
  • Underwriting and interfacing with the Insurer’s Underwriting Team
  • Administration 
  • Product Development

Phil welcomes the opportunity to provide you with your seCUREme quotations and policies!


“The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, who comes short again and again, because there is no effort without error and shortcoming; but who does actually strive to do deeds; who knows great enthusiasms, the great devotions; who spends himself in a worthy cause; who at the best knows in the end the triumph of high achievement, and who at worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who neither know victory nor defeat.” — Theodore Roosevelt

Less -